30 Day Money Back Guarantee
Your Full Satisfaction, Our Top Priority
We understand that buying Chinese silk embroidery online can be a hard experience to some extent as the market always has low quality products and unreliable sellers. At Su Embroidery Studio, we aim to let our customers have full confidence in the quality of our embroidery paintings and the reliability of our service. That's why we proudly offer the 30 Day Money Back Guarantee.
30 Days to Decide
We give you 30 days from the date of delivery to decide if the silk embroidery you received meets your expectation. If, for any reasons, you are not entirely satisfied with your silk embroidery or our service during your shopping, Contact Us. We will guide you through the simple return process. Once we receive your return and inspect the silk embroidery, we will process your refund immediately.
For your information, in the past 20 years since we started selling online, we had less than 5 returns which all were not caused by the quality issue but some reasons that the customers could not predict or control. Many of our customers told us that the silk embroideries they received far exceeded their expectations and shared happily with us their framed silk embroideries on the wall of their homes. We even have some very kind repeat customers who volunteered their selfless help and support to offer referrals to our potential customers near their locations.
For those special custom silk embroideries that we create exclusively for you and we are not able to sell them to other customers, please note the 30 Day Money Back Guarantee is not applicable. However, please rest assured that we will work closely with you throughout the whole process till the completion of the custom silk embroidery to ensure your full satisfaction.