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> FAQ
Frequently Asked Questions
- How to buy the
embroidery?
- Are these embroideries
handmade?
- How long will it take to receive
the embroidery after I place the order?
- How to custom make an embroidery?
- How do you accept payment?
- How do you ship the embroidery?
- How to protect the embroideries?
- Do you offer framing?
- Do you offer discounts?
- Do you have a refund policy?
- Where
can I see your silk embroideries?
- Others?
How to buy the
embroidery
a) ready-made silk embroideries
For embroideries in-stock that can be delivered
immediately after your payment, please go to E-shop
first. Click the small thumbnail of the embroidery you
are interested in. Fill in the order form below the embroidery
and submit. We will contact you to confirm your order and email you the
invoice with payment and delivery details within 24 hours. Or you may contact us by email/enquiry
first to learn more about the embroidery before you make
the decision to purchase.
b) silk embroideries we
make after your order
Or you can find the embroidery
paintings you like in the embroidery catalogue in Products. Click the thumbnail of the chosen
embroidery. Fill in the form and then submit. We will
email you the prices of the embroidery based on
different sizes, lead time, and details on how to
proceed. We will start making the embroidery for you
after getting 30% down payment. The remaining payment is
due after the embroidery is finished.
Are these embroideries handmade?
We promise our silk embroideries are 100% silk and
100% hand embroidered by master embroidery artists in
Suzhou China. We only make and sell high quality
handmade silk embroideries. We NEVER make or sell low quality
embroideries or machine-made embroideries.
How long will it
take to receive the embroidery after I place the order?
For in-stock
embroideries in E-shop, it takes 4 to 5 working days to
receive your order after your payment. For the
embroidery to be made, we will email you its estimated
production time based on the size you choose after
receiving your inquiry.
How to custom make
an embroidery
If you do not find an embroidery you like in the embroidery
catalogue, please just send us your own picture at custom
embroidery. We can make silk embroideries from
any pictures you provide. We will give you the price
quote and lead time after viewing your image.
How do you receive
payment?
We receive payment
through PayPal, credit card, WesternUnion and Bank Transfer
a) PayPal
Verified PayPal account 
You can make the payment via PayPal by your PayPal
account or your credit card if you do not have a PayPal
account.
b) WesternUnion
| Recipient: |
Surong
Ye |
| First
Name: |
Surong |
| Last
Name: |
Ye |
| Street: |
4E,
Building #49, MeiZhiGuo |
| City: |
Suzhou |
| Province: |
Jiangsu |
| Country: |
China |
| Zip
Code: |
215128 |
| Telephone: |
86
512 58871762 |
c) Bank Transfer
| Beneficiary: |
Chunhua
Mao |
| Address: |
4E,
Building #49, MeiZhiGuo, Suzhou,China |
| A/C
No.: |
4444572-0188-009449-0 |
| Bank
Name: |
Bank
of China, Suzhou Branch |
| Bank
Address: |
Nanyuan
Road, Suzhou, Jiangsu, China |
| Swift
Code: |
BKCHCNBJ95B |
How do you ship the embroidery?
We deliver our silk embroideries worldwide by
courier, TNT,
DHL, UPS etc. It takes 3 to 4 working days to get to
your address. Shipping is FREE for all orders
worldwide
How to protect the
embroideries?
We recommend you have
your embroidery framed soon after receiving. Please
install a piece of glass to protect the embroidery from
dust. Please do not touch the silk embroidery work by
hands. Keep it from moisture and sunlight.
Do you offer
framing?
Normally we sell silk
embroideries without framing. However we can frame the embroidery for you here if you
would like to purchase the framed embroidery, but you
need to pay the additional cost of framing and shipping
of the added weight. Besides we will take off the glass
when we send you the framed embroidery just in case the
broken glass damages the embroidery during shipping.
Do you offer
discounts?
Sorry. We do not offer any discount. We are selling
our silk embroideries directly to final customers. To
keep our retail pricing competitive, the price on our
website is already much lower than the market price you
can find in China.
Do you have a refund
policy?
If your embroidery item is damaged in any way during
shipping or you are dissatisfied with your embroidery
piece for any reason, you may return the item (in good
condition though) within 15 days for a prompt
refund or replacement. Sorry, we do not refund or
reimburse shipping charges.
Where can I see your
silk embroideries?
You can find our silk embroideries in Suzhou (very close
to Shanghai), Florida US, Oregon US and New South Wales
Australia. For details, please see our
distributors.
Others
Please feel free to contact us if you have
any questions not listed here.
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