Frequently Asked Questions
- How to buy the
- How can I be assured of a
safe purchase from SES?
- Are these embroideries
- How long will it take to receive
the embroidery after I place the order?
- How to custom make an embroidery?
- How do you accept payment?
- How do you ship the embroidery?
- Can I track my order?
- How to protect the embroideries?
- Do you offer framing?
- Do you offer discounts?
- Do you have a refund policy?
can I see your silk embroideries?
How to buy the
a) ready-made silk embroideries in E-shop
Find the embroidery you like in E-shop.
Fill in the form below the embroidery and submit. We
will contact you to confirm your order. We will email you an
invoice of your order and details on how to proceed
after getting your confirmation.
b) silk embroideries we
make after your order in Products
Fine the embroidery you like in the embroidery catalogue in
Products. Fill in the form and then submit. We will
email you the prices of the embroidery based on
different sizes, lead time, and details on how to
proceed. We will start making the embroidery for you
after receiving 30% down payment and email you photos of
the embroidery for you to check after it is finished. The remaining payment is
due before delivery of the embroidery. See How
We Process Your Order.
can I be assured of a safe purchase from SES?
We promise it is 100%
safe and secure to purchase silk embroideries from us.
We've been selling high quality silk embroideries online
since 2004 and have sold to more than 30 countries with
many return customers come back to us every year. For
details, please refer to Why
Buy Silk Embroideries From Us.
Are these embroideries handmade?
Our silk embroideries are 100% silk and
100% hand embroidered by master embroidery artists in
Suzhou China. We only make and sell high quality
handmade silk embroideries. We NEVER make or sell low quality
embroideries or machine-made embroideries. For details,
please see our Hand
Embroidery Guarantee Statement.
How long will it
take to receive the embroidery after I place the order?
For most of the in-stock
embroideries in E-shop, it takes 4 to 5 working days to
receive your order after your payment, while some may
take a bit longer time, 10 to 15 working days, because
we need some time to get them back from our distributors
if the embroideries are not in our city Suzhou where we
send all the embroideries out. For the
embroidery to be made, we will email you its estimated
production time based on the size you choose after
receiving your inquiry.
How to custom make
If you do not find an embroidery you like in the embroidery
catalogue, please just send us your own picture at custom
embroidery. We can make silk embroideries from
any pictures you provide. We will give you the price
quote and lead time after viewing your image.
How do you receive
We receive payment
through PayPal, credit card, WesternUnion and Bank Transfer
You can pay by PayPal if you have a PayPal account. Our
verified PayPal account
b) Debit / Credit Cards
All major debit /
credit cards are accepted via PayPal. You can pay with
your debit or credit card without registering with
c) Bank Transfer
Building #49, MeiZhiGuo, Suzhou,China
of China, Suzhou Branch
Road, Suzhou, Jiangsu, China
Building #49, MeiZhiGuo
How do you ship the embroidery?
We deliver our silk embroideries worldwide by
DHL, UPS etc. It takes 3 to 4 working days to get to
your address. Shipping is FREE for all orders
Can I track my
Once your order is
shipped, we will email you the tracking information.
How to protect the
We recommend you have
your embroidery framed soon after receiving. Please
install a piece of glass to protect the embroidery from
dust. Please do not touch the silk embroidery work by
hands. Keep it from moisture and sunlight.
Do you offer
Normally we sell silk
embroideries without framing. However we can frame the embroidery for you here if you
would like to purchase the framed embroidery, but you
need to pay the additional cost of framing and shipping
of the added weight. Besides we will take off the glass
when we send you the framed embroidery just in case the
broken glass damages the embroidery during shipping.
Do you offer
Sorry. We do not offer any discount. We are selling
our silk embroideries directly to final customers. To
keep our retail pricing competitive, the price on our
website is already much lower than the market price you
can find in China.
Do you have a refund
If your embroidery item is damaged in any way during
shipping or you are dissatisfied with your embroidery
piece for any reason, you may return the item (in good
condition though) within 15 days for a prompt
refund or replacement, 100% Money Back Guarantee.
(For custom silk embroideries, 30% down payment is not
Where can I see your
You can find our silk embroideries in Suzhou (very close
to Shanghai), Florida US, Oregon US and New South Wales
Australia. For details, please see our
Please feel free to contact us if you have
any questions not listed here.