Home
> FAQ
Frequently Asked Questions
- Are these embroideries
handmade?
- How to purchase the
embroidery?
- How to custom make an embroidery?
- How do you accept payment?
- How do you deliver the embroidery?
- How to protect the embroideries?
- Do you offer framing?
- Do you offer discounts?
- Do you have a refund policy?
- Others?
Are these embroideries handmade?
We promise our silk embroideries are 100% silk and
100% hand embroidered by master embroidery artists in
Suzhou China. We only make and sell high quality
handmade silk embroideries. We do not sell low quality
embroideries or machine-made embroideries.
How to purchase the
embroidery
Please access the embroidery in E-shop
by clicking the small thumbnail. Fill in the order form below the embroidery
and submit. We will contact you and email you the
invoice within 24 hours. Or you may contact us by email/enquiry
first to learn more about the embroidery before you make
the decision to purchase.
How to custom make
an embroidery
If you do not find an embroidery you like in the products
catalogue, please just send us your own picture at custom
embroidery. We can make silk embroideries from
any pictures you provide. We will give you the price
quote and lead time after checking your image.
How do you receive
payment?
We receive payment
through PayPal, WesternUnion and Bank Transfer
a) PayPal
Verified PayPal account 
Recommended for orders below $500.
b) WesternUnion
| Recipient: |
Surong
Ye |
| First
Name: |
Surong |
| Last
Name: |
Ye |
| Street: |
4E,
Building #49, MeiZhiGuo |
| City: |
Suzhou |
| Province: |
Jiangsu |
| Country: |
China |
| Zip
Code: |
215128 |
| Telephone: |
86
512 58871762 |
c) Bank Transfer
| Beneficiary: |
Chunhua
Mao |
| Address: |
4E,
Building #49, MeiZhiGuo, Suzhou,China |
| A/C
No.: |
4444572-0188-009449-0 |
| Bank
Name: |
Bank
of China, Suzhou Branch |
| Bank
Address: |
Nanyuan
Road, Suzhou, Jiangsu, China |
| Swift
Code: |
BKCHCNBJ95B |
How do you deliver
the embroidery?
We deliver our silk embroideries worldwide by TNT,
DHL, UPS and EMS. It takes 3 to 4 working days to get to
your address. Shipping is free on orders above $500.
Below are the approximate shipping rates per ship to
some addresses.
Asia
$20
Australia
$25
America
$30
Europe
$35
How to protect the
embroideries?
We recommend you have
your embroidery framed soon after receiving. Please
install a piece of glass to protect the embroidery from
dust. Please do not touch the silk embroidery work by
hands. Keep it from moisture and sunlight.
Do you offer
framing?
Normally we sell silk
embroideries without framing. The framed embroideries
may get damaged by the broken glass during shipping.
However we can frame the embroidery for you here if you
would like to purchase the framed embroidery, but you
need to pay the additional cost of framing and shipping
of the added weight.
Do you offer
discounts?
Sorry. We do not offer any discount. We are selling
our silk embroideries directly to final customers. To
keep our retail pricing competitive, the price on our
website is already much lower than the market price you
can find in China.
Do you have a refund
policy?
If your embroidery item is damaged in any way during
shipping or you are dissatisfied with your embroidery
piece for any reason, you may return the item (in good
condition though) within 15 days for a prompt
refund or replacement. Sorry, we do not refund or
reimburse shipping charges.
Others
Please feel free to contact us if you have
any questions not listed here.
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